AJ CASUGOD
Virtual Assistant specializing in E-commerce and Digital Marketing. I build, manage, and scale online brand presence.
About Me
I am a detail-oriented professional with hands-on experience in e-commerce content creation, social media management, and digital marketing. My background in BPO contact center operations and workforce management has equipped me with strong analytical skills in scheduling, planning, and data reporting, allowing me to bring a unique, data-driven perspective to creative marketing challenges.
Work Experience
E-commerce Virtual Assistant
Living Spinal (Remote)
Jan 2025 – Oct 2025
- Managed and optimized product listings on BigCommerce for high-converting, SEO-friendly content.
- Managed Meta (Facebook & Instagram) ad campaigns, including targeting, A/B testing, and performance tracking.
- Utilized SEO tools like Screaming Frog to regularly audit and correct e-commerce pages for performance.
Workforce Management Analyst
Focus Services (Shared Services)
Dec 2022 - Jul 2024
- Provided daily, weekly, and hourly reporting for teams in the Philippines & El Salvador (~200 headcount).
- Streamlined company reports and workflows, eliminating 3 hours of daily manual work.
- Monitored real-time call center performance to exceed 90% service level targets.
Solar Service Transfer Associate
Focus Services (Sunrun Campaign)
Jan 2022 - Dec 2022
- Coached sellers and buyers through the service transfer process, achieving 98% successful transfers.
- Streamlined operations with custom dashboards and calculators, saving 2 hours of manual work daily.
Core Competencies
Technical Proficiency
E-commerce & Marketing
Design & Web
Certifications
EF SET English Certificate (C2 Proficient)
EF Standard English Test
Foundations: Data, Data, Everywhere
Google, via Coursera
Advanced Excel - Top Tips & Formulas
XelPlus, via Udemy
Graphic Design Essentials
Canva